Le St-Martin Montreal Hotel Particulier

Catherine Dorman

6 months ago

Beware hotel is under renovations. Rooms are spacious, nice and clean. Front desk not so friendly. Woman who checked us in was not friendly or welcoming at all. She handed us a letter informing us that the hotel is under renovation and construction noise starts at 9:00 am and ends at 5:00 pm. No big deal as we were made aware through our booking with Expedia that this would be happening. We were not prepared for the construction noise to begin at 7:00 am!!!! To me this is unacceptable and I would not recommend this hotel at this time if you are looking for a quiet early morning.

ROBIN BANKS

7 months ago

I spent 2 glorious nights at this hotel over the Labour Day weekend and I would have never left the room had I not required sustenance 😆 I was thrilled with my upgrade king suite with the soaker tub and the fantastic view of the city. When can I move in? Truthfully, I had a fantastic experience at this hotel and in downtown Montreal in general. So much so that I've decided to go back at Christmas. The staff was fantastic. The hotel is gorgeous and clean and very creative. The location is perfect, easy access to so many restaurants, museums, art galleries and other fabulous hotels. Can't wait to get back!

Mitchell

5 months ago

Our stay at this hotel was extremely disappointing due to ongoing communication issues and consistently poor customer service from the front desk. A few days prior to our arrival, we called the hotel specifically to confirm that the $300 deposit could be paid using debit. We were assured this would not be an issue. However, upon arrival, we were told their machine would not accept our debit card, and the receptionist claimed the issue was with our card. This was clearly not the case, as we had used the same card successfully minutes earlier at a nearby shopping center and again later that evening at a restaurant. We also contacted our bank, which confirmed there were no holds or blocks on our account. We also contacted the hotel in advance to ask about check-in time and were informed our room should be available by 1:00 PM. We arrived in Montreal early in the morning and checked our bags with valet, fully expecting to return later for check-in. At that time, the front desk again confirmed we could check in after 1:00 PM. We explored the city and returned around 3:30 PM, only to be told we needed to wait another 20 minutes because the room had not yet been cleaned. After waiting closer to 25–30 minutes, we were finally told the room was ready. From the very beginning, the front desk staff were unwelcoming, closed off, and unfriendly. When we attempted to pay the deposit using debit as planned, we were again told there was an issue with our card. We then tried our debit Visa, which also “failed.” There was no empathy, no attempt to troubleshoot, and no hospitality shown. The receptionist was standoffish, visibly irritated, and implied the problem was entirely on our end. We were then told we could not stay unless we provided a credit card. We explained that we intentionally use debit and cash and avoid carrying high-interest credit cards or lines of credit. We asked if an exception could be made or if we could pay in cash instead. After some resistance, we were told they would “ask the regional manager” to make an “exception,” again framing this as if we were at fault. My wife then walked two blocks to withdraw approximately $1,000 in cash using the same debit card that had supposedly been “declined.” Once again, our bank confirmed there were no issues with our card. When we returned and paid in cash (for the full three-night stay plus deposit), there were no apologies, no acknowledgment of the inconvenience, and no compensation offered for the time and stress caused. To make matters worse, we were not initially given a receipt. Given everything that had already occurred, this was very concerning. When we returned to the desk to request a receipt, we were told they “don’t provide receipts,” which is completely unacceptable when taking a large cash payment and holding a deposit. Throughout the remainder of our stay, every interaction with the front desk was equally unpleasant. We were never greeted warmly, acknowledged, or treated with basic courtesy. Each encounter reinforced the same poor level of customer service. Our issues were primarily with one or two front desk staff members working the evening of Friday, December 12th. It’s important to note that we had a wonderful trip overall, and Montreal itself was fantastic. Unfortunately, this experience was by far the worst part of our entire trip and set a negative tone that we initially struggled to move past. Thankfully, we chose to be the bigger people and not let this one experience ruin our time. That said, we will not be returning to this hotel. We are sharing this review so other travelers have visibility into our experience when considering where to stay. There are multiple other hotels nearby that would likely be far better options.

Sean

9 months ago

The staff were nice and helpful, and the rooms were very clean, AC is nice, however this place is not worth the price. You are clearly paying for the location itself more than anything. Keep in mind that we stayed in the "luxury king with fireplace" room. No microwave so I had to throw away food every time we ate. Totally unacceptable when motel 6 has both a fridge and a microwave in their rooms. This is by far my biggest issue with the room. Just a cheap $60 microwave would have been fine. Rooms over $200 a night should not lack such a basic essential. The breakfast was an extra $20 each which is insane and it was cold. There is no privacy in the bathroom due to the weird design of wooden sliding doors that separate the room and bathroom so you will hear (and smell) everything anytime someone uses it. The tvs are pretty dated no way to mirror your devices and only have basic cable. The elevator is very frustrating. It is constantly bouncing between floors instead of utilizing both sides efficiency it seems. You get picked up on your floor which can be 4 away from the lobby, and it will instead go all the way up to the top and pick someone up, then slowly go back down and stop for multiple floors on the way instead of just dropping you off in the lobby before starting from the top again. Beds were comfortable and clean no issues there. Overall I couldn't justify paying this amount here ever again.