Fairmont Banff Springs

Claudia Montgomery

3 months ago

Spectacular on all levels! This hotel is phenomenal and the perfect place to celebrate a special occasion. The entire staff was gracious and welcoming at every turn—from the curbside porter and front desk attendants to the restaurant staff and housekeeping. Throughout our stay we experienced consistent, highly-attentive service that anticipated our every need. As if this historic hotel, set in an unparalleled setting of the Canadian Rockies wasn’t awesome enough, the people who cared for us made it truly a 5-star experience. We’ll be back!

Kim Bell

2 months ago

Our Stay at the Fairmont Banff Springs was nothing short of amazing. From the moment we arrived, we were struck not only by the beauty and history of this iconic castle in the Rockies, but by the warmth and professionalism of the staff. Everyone we encountered was friendly, welcoming and genuinely helpful. Corina from housekeeping went above and beyond to ensure our room was perfect. At the Adventure Centre, Ewan was equally outstanding. He was a knowledgeable and enthusiastic guide of the hotel history tour--a highlight of our stay! The hotel itself is stunning, with historic charm blended beautifully with modern comfort. We left feeling refreshed, grateful, and already looking forward to returning!

Ryan And Maria

2 months ago

The customer service everywhere was amazing. The hotel is VERY child friendly. Even the server at the Italian restaurant brought us a wet cloth to wipe our son off with. So kind. The people who cleaned our room did a great job - we loved that they folded the baby’s blanket as well 💕. We loved all of the activities the resort had to offer daily. Our favourites were tobogganing and going outside to the hot pool outside. The hotel seems very organized: we had other kids in our wing and there was a different area in the hotel that they had rooms with dogs. Regardless, the way the rooms are laid out, it was very quiet.

jennifer stoneking

2 months ago

My husband and I spent part of our honeymoon at Fairmont. Hands down the best experience we have ever had on vacation. The service was impeccable! If I could put more stars on service because 5 doesn’t seem high enough. They arranged for a bottle of wine to be sent to our room. We spent the day with activities and got to our room mid/late afternoon. Within 5mins of being in our rm, they delivered a bottle of chilled prosecco (I prefer it over champagne) with 2 glasses. Their concierge service was always available and accommodating. We stay in the king room with a view. The view was absolutely amazing. We both had a spa treatment which was also amazing. The spa has three plunge pools and a large mineral pool to enjoy before and/or after treatment. The whole experience was a dream. Not a single thing I would improve. We will definitely come back hopefully for our anniversary and stay in the same room or side of the hotel for the view of the Canadian Rockies!