Hyatt Regency Toronto

Kara M

3 months ago

This hotel is in a great location, within easy walking distance to restaurants and entertainment. We used the underground parking, which was $40 with in-and-out privileges. While convenient, I definitely miss the days when parking was included in the stay! The staff were very pleasant. Akshat checked us in and was especially helpful, letting us know to reach out if we needed anything. The front desk mentioned that our room was in one of the newly renovated sections, and it was indeed very clean and modern. That said, the room was smaller than an average hotel room. We booked a corner room expecting a bit more space, but it was actually quite small, so I wouldn’t recommend paying extra for that upgrade. The bathroom was also very compact. We were surprised to find a bathtub instead of a stand-up shower in a newly renovated room. The sink was tiny with very limited counter space for toiletries. Overall, the price was reasonable, and the lobby and common areas were clean and welcoming. A good place to stay for the location and value.

Wendy Musselwhite

4 months ago

Centered downtown, this hotel is a great find. While it’s not connected to “the path”, there is a close connect point within about a block. The rooms are clean, reception is extremely friendly and helpful, and service both at the bar and breakfast are great. Chef Ilancheri checked on me during each meal to ensure things were prepared well. His attention to detail with allergies created trust and kept me coming back. The bar space is great. Inviting and calm. Breakfast did not offer buffet during my stay but the staff was attentive, polite, and quick. I’d recommend this hotel to anyone visiting the city for work or leisure.

Danny R

2 months ago

Last Spring, I explored booking a sizable corporate group through their sales office. As someone who works in Toronto's hotel industry and understands exactly how hotel sales operations function the red flags were immediate. My interactions with Mr. Benn and his assistant Rose made it clear this was not a team operating with structure, accountability, or strategic foresight. The approach felt reactive, loosely organized, and overly reliant on pressure tactics instead of value-driven selling. That’s not how sustainable corporate relationships are built. For a property flying the Hyatt flag, I expected adherence to brand standards and a baseline level of professionalism. Instead, the sales culture came across as fragmented and dated, a reflection of the property itself. Corporate event planning is a small, interconnected industry. Experienced planners can quickly assess whether a sales office is capable of executing at scale. Based on what I observed, I chose to take my business elsewhere and I would strongly advise others who understand how this side of the industry works to think carefully before engaging.

Lisa M Hogan

3 months ago

Nice comfortable hotel in a great location. Clean and tidy adequate room. Coffee machine and fridge in the room. Everything we needed for our stay. We only stayed one night but I will definitely be coming back. Thank you to Alan at the front desk for a warm and friendly welcome