River Rock Casino Resort

Kevin Estalayo

2 months ago

This was honestly one of the worse “high end” hotel experiences I have had in BC over the last 5 years… We rented a Suite on the 9th floor and, well, definitely not the standard that you would expect. 1. The TVs are old with no way to stream anything (in this day and age it should be a basic set up for any decent hotel). 2. The room was “clean” but definitely not well cared for with a lamp not working, the couch had stains on it, baseboards seem to have not been cleaned in quite some time, etc… and all that was seen without even trying to find things wrong… And the most awkward point - 3. My wife and I went for a little casino evening and spent an amount that we considered decent in 1 evening. After playing a few games here and there we decided to go to the roulette table and just use a $2 coin that I had in my pocket to make a last bet on a number. You know, just a last little bet. Well, apparently that was too cheap for the employee who was in charge of the table and decided to make fun of my wife by pointing out to other clients how cheap that was. The other clients of the casino were nice enough to try making light of it and to not have her embarrassed but he then pointed out that this was a “minimum $40” buy-in. (Which we know for a fact is not true as we played at the table opposite to his 15min before that interaction). I wish I had taken his name but I only found that out from my wife afterward and when I went to get his information he was already replaced. Anyway, all and all the restaurants are incredible but the hotel and the casino are definitely not what you are made to believe. Recommendation, save the money on the room and the casino and enjoy a delicious dinner or lunch with an awesome restaurant staff who will make your experience beautiful!

Kaitlin Peters

2 months ago

We recently stayed at River Rock Casino Resort to celebrate my mom’s 50th birthday weekend, and unfortunately what should have been a special celebration turned into a very concerning experience. Prior to arrival, my mom called ahead to confirm that my sister and I would be allowed to check into the room early to decorate, even though the reservation was in my mom’s name. She was assured this would not be an issue. However, when we arrived, we still experienced difficulties accessing the room to decorate, and were told we should have had a form filled out in advance. This added unnecessary stress at the start of the weekend. Dinner at the Chairman’s Lounge was the highlight of our stay. The food was absolutely delicious, and our server (I believe her name was Fatima) was incredible — warm, personable, and accommodating. She even allowed us in a bit early to decorate, which we truly appreciated. Unfortunately, things took a serious turn after dinner. Several of our family members and friends got into the elevator to return to the room, and the elevator malfunctioned. It became stuck and began dropping floors while they were inside. The individuals were understandably distressed. The emergency communication through the elevator was not calming or reassuring. What was most alarming is that the elevator was not shut down afterward. Almost immediately after our group exited, another couple with young children was allowed to use the same elevator while staff turned their heads and did nothing. The distressed guests were taken to first aid and properly evaluated, but they were terrified to use the elevator again and needed to take the stairs. Security arrived and stated they had to escort them to their room, as guests were not permitted to use the stairwell unaccompanied. We found this strange and concerning, especially in what could have been an emergency situation. Halfway through climbing five flights of stairs, they were stopped again because security did not have a key — the stairwell was locked. Being trapped once more after an elevator malfunction was unacceptable and extremely unsafe. We were offered 20% off the rooms and $50 food vouchers, but given the severity of the situation, this felt completely insufficient. When speaking with the manager at checkout the following morning, I asked why the elevator was immediately put back into use after malfunctioning. He did not have an answer. I also asked about emergency procedures, particularly regarding locked stairwells, and he could not clearly explain the protocol. This experience was deeply concerning. The safety procedures appeared unclear, inconsistently followed, and potentially non-compliant with safety regulations. We are pursuing formal complaints because this is not something that should be ignored. A 50th birthday celebration should not involve guests fearing for their safety. We sincerely hope serious changes are made to prevent this from happening to anyone else.

Tamara Toews

3 months ago

Location was perfect for us, close to the train to airport, bus from the ferry and anywhere else we needed to go. We stayed in the 1 bedroom suite, the room was spacious and clean but dated and everything had lots of visible wear. Tv did not have Netflix or anything which was a bit disappointing. Mattress was terrible, and the blanket for the pull out couch was very rough. the pillows and linens on the king bed were nice though.The pool and hot tub looked nice and my kid was very excited about the water slide, only to find out there was a height minimum that she didn’t reach. The pool water was absolutely freezing cold!!! And there were no towels or staff available when we used the facilities so we ended up walking back to our hotel room without drying off. We used the hot tub which was a nice temperature but very overcrowded with kids playing in it due to the temperature of the pool. The fitness center was decent but did not open early enough for my husband who is an early riser, he had to wait for it to be open in the mornings which wasn’t ideal. Meal options were also disappointing when travelling with kids as food options were mainly located inside the casino floor with no minors allowed. Staff were all friendly and the hotel overall was clean. Starbucks on site was a great addition as I woke up to coffee every morning when my husband got back from the gym. Overall we would stay again as the location can’t be beat for what we needed but i will have more realistic expectations. I wouldn’t consider it to be a 4 star hotel though, maybe 2 or 3

John caner kıvanç

2 months ago

Good location, easy access to skytrain friendly staff but their casino isn’t really worth the hype. Everything is super expensive, even though you pay the resort fee you don’t get to have free breakfast/lunch or even complimentary small appetizers. I liked the hotel, great place to stay but unless I have to be around richmond I don’t think so I will come back to this place again. I will go with the different hotel next time. Lastly, pool is great, and warm I really liked the gym.