Hotel Royal William, an Ascend Hotel Collection Member

Minal Goyal

4 months ago

We stayed for 5days during the Christmas week. Until day 4, we had a good experience where the staff was very sweet and serviced our room on xmas day. Although the very next day, not sure what changed in management, the service was pathetic. Housekeeping did not make the beds, nor take the trash out, there were no coffee refills. They just cleaned the bathroom. This was very strange, since they were doing a good job until day4. After we confronted front desk, they outright dismissed it saying we don't clean rooms daily, and don't take trash out daily either. They never mentioned the selective housekeeping rule when we checked in. Very disappointed.

Clark farley

7 months ago

We were pleasantly surprised with this hotel outside. It doesn’t look like much, but the rooms were very big or Lisa room. We had the bathroom was huge with the separate shower and a great big tub. The room was very comfortable very well appointed we ate at the restaurant I think it’s called Malia and it was one of the best lasagnas I have ever eaten in my life. We would definitely highly recommend this hotel. The staff was very courteous and friendly

Janine Baluyot

9 months ago

We had a wonderful stay and an overall great experience at the hotel. The staff who assisted us during our check-in (I believe he was on night duty) was exceptionally kind, helpful, and welcoming. Unfortunately, I forgot his name, but his excellent service truly made a difference and set the tone for our stay. The room was very spacious, spotlessly clean, and extremely comfortable. The location was also perfect—just about a 15-minute drive to Quebec City, making it very convenient for exploring. Thank you for the warm hospitality—we’ll definitely recommend this hotel to others and look forward to staying here again!

Gerardo Chanes

4 months ago

Avoid this property at all cost. They don’t have parking inside the hotel. They don’t have bellboy, so you need to do everything by your own. You need to park in the street and put down your luggage and then walk one block to hotel. If you request special service two months in advance, they are not ready with your request.The front desk basically don’t offer any solution at all and the manager is not in the property when you request to talk with him/her