Sheraton Vancouver Airport Hotel

Rob G

3 months ago

As someone who stays frequently at Marriott properties for work, I generally have high expectations for consistency and service—especially at airport hotels where timing and logistics matter. During our recent stay at the Vancouver Sheraton Airport Hotel, we had a disappointing experience with the airport shuttle service. While traveling with my wife, our 7-month-old baby, and our four-year-old, we were clearly hustling through the lobby to catch the shuttle, managing car seats, a stroller, and luggage. The shuttle driver was in the lobby and visibly noticed us approaching, then hurried outside to the shuttle. Unfortunately, instead of waiting to assist or ensure we were able to board, the driver started the shuttle and began pulling away just as we reached the rear to load. My wife and I had to yell to have the shuttle stopped. Once outside, we were scolded that the shuttle departs at 5:30 sharp because it is shared with other hotels—which is completely understandable. What was not understandable was the lack of basic customer awareness or assistance. When traveling with young children, car seats, and strollers, a small amount of help or patience makes a significant difference. Rather than rushing to leave a young family behind at the shuttle door, a brief pause to assist with loading would have reflected far better on the hotel’s service standards. Leaving a family in that situation—at the bus, actively boarding—demonstrates a concerning lack of customer service. As a loyal Marriott guest, this experience was disappointing enough that it has genuinely turned me off from choosing this property again.

Russ M

5 months ago

The Sheraton is a nice hotel with all the necessities. Staff are friendly and helpful. Housekeeping was kind and provided daily items even though I and my dnd sign up. There were 2 things that I did not care for... 1: All 4 pillows on the bed were feather pillows and provided zero support. I used all 4 to sleep on and they still pretty much went flat. My recommendation is to do like other hotels and provide 2 of those and 2 that are more supportive of good sleep. An equivalent would be the DoubleTree pillows which in my opinion rank as some of the best hotel pillows around. 2: I get that everyone is all up in arms about the environment but sacrificing quality on the toilet paper by using what basically amounted to a near see through butt napkin is not the way. Specifically, because these are so thin that it takes many to not have them tear when you don't want them to. In my opinion it is taking more of these single sheets that it would have to use standard big roll. Sheraton is not a budget hotel, don't skimp on the quality, especially when it comes to bedding and bathroom since those are the most important parts of the hotel stay for most regular travellers.

U Khan

3 months ago

I had a wonderful stay at the Sheraton Vancouver Airport Hotel, and the exceptional staff truly made the experience stand out. At the front desk, Andrea and Miguel were welcoming and efficient. Manpreet, the doorman, was friendly and attentive. A special shout-out to John, the doorman, who went above and beyond to help me with my luggage—his kindness made arrival and departure completely stress-free. Dining was excellent. Alan, overseeing interim dining, provided outstanding service, and Namdida made breakfast a pleasure. At Harold’s, Yvonne was a fantastic server, with Kori and Nandani ensuring everything ran smoothly. Thank you as well to Marvin, the Duty Manager, whose leadership and care for guests were clearly evident. Overall, a comfortable hotel with an incredible team. I highly recommend the Sheraton Vancouver Airport Hotel and would gladly stay agai due to the A+ Team!!

Seulgi Seo

2 months ago

Great sevice hotel. Comfortable. Expecially I thank for RUBY who is manager here. When I got in trouble. She was very helpful and support me. She was very kind. I was touched. Again Thank you RUBY.