Hôtel Le Clos Saint-Louis

Erin Regan

2 months ago

Overall, we had a good stay here. The one perk of this hotel is its location. It was perfectly within walking distance to so much of Old Quebec including so many great restaurants and views. The room was very traditionally decorated, which initially, we felt it was very dated and a bit creepy... However, with more time in the room, much of it was recently updated, but just looked old to fit the building. My main complaint of this hotel was the lack of service. There is no reception in the hotel, only a phone number. Initially, they were very helpful with parking (which we would have reserved ahead of time if we knew to do so) no other concern was met with any solution. There was no hair dryer in the room , which when in Canada in February, is kind of a must have. When I called, the response was "uhh I don't think so". Also, there were no batteries in the remote for the ductless system. Lastly, the bed was advertised as a queen, but was most definitely a full size.

Marina

2 months ago

The best thing about this hotel is the location and because of that it is the only reason we give it 2 stars. It is on the same street as the famous hotel, Fairmont Le Château Frontenac. The location is very walkable in good weather, not so much in bad weather. Sidewalks get icy but the roads are treated quickly with salt. Let’s start by trying to check in. The hotel sent us the wrong code to access the building and our room. Between the two outside doors, there is a digital pad and old school lock box. No where in their directions do they mention to use the digital pad to enter the 4 digit code. It would have helped if the code they sent actually worked. Luckily another guest let us in the lobby but we had to call the hotel once we got upstairs to our room since the code they gave us did not work. Not a great first impression. The parking lot which can fit 5 cars is not maintained what so ever in winter. It was dangerously slippery on the ice and needed to be sanded or salted. My husband fell trying to get to the car, so we contacted the hotel and requested they put sand or salt down, they said they would, well after 2 hours they never did. No one is actually on site to ensure guests safety! The parking spots were very tight, so much so where we had to crawl out the trunk since we couldn’t open our side doors. Avoid spot 1 which is next to the trash bins, there is no room during the winter since they don’t shovel and the bins exceed into the parking space. It might be okay during the summer but really a terrible parking scenario in winter. Would not advise anyone spending money on the parking here, you’re better off in a nearby garage. This is not worth $28.74 per day for parking, including fees. As for the room, it was a good size. It had character and held true to the time period inside and out. Although in order to maintain character, there needs to be maintenance. There was joint compound slapped on the wall to cover damage in three places in room 23, none of that was sanded, primed or painted. Water stains were prevalent on the antique wooden furniture, and the trim work needed repair. The owners should have pride in preserving the history of the building, including the rooms and fix things properly when needed. Finally, it is worth to mention that since no one is actually on site to help you or to treat the sidewalks or parking lot in icy conditions but you will receive daily automated texts. What a low effort, impersonal way to check on guests when they should really hire someone to be present. How many reviews does this hotel need in order to change? Many guests do not like that it’s contactless. We gave it a try but never again. Also it’s ridiculous that we got an automated text the day of our check out when we already informed staff we were checking out a day early. Apparently there is a check out procedure we have follow online? This hotel really set a low bar for hospitality. Would never stay at a this hotel or a contactless hotel again and would strongly advise others to look at all the other hotels nearby instead of staying at this one.

Tyler Orlop

4 months ago

I truly loved the stay we had, the building is very old which gives it so much character. The room was amazing and provided us with everything we needed for our stay. The check in process was easy and smooth and despite being remotely done it's very efficient. Had trouble locating the parking and the staff instantly sent us directions and found it without issue. Would definitely come back.

Rob S.

4 months ago

Hotel ratings are highly subjective and everyone has different needs, preferences, and points of importance. Here is mine and my wife’s take based on our 3 night stay. The location was perfect for a reasonably priced to stay in the old city. The room met our expectations. There is clearly an authentic antique/victorian feel to the hotel. We loved how the shutters closed, making the room completely dark. Having a Nespresso coffee maker in the room was great. The bed was reasonably comfortable. There are no refrigerators in the rooms, but there are in the hallways and there is a full-size fridge downstairs. We were on the third floor, which required carrying bags up two flights of stairs, but it was no issue for us. Just know that there is no elevator. Being an older building, there’s very little in the way of sound deadening between floors and rooms. We could hear every footstep in the room above us, which was not ideal given that our upstairs neighbors arrived at 12:30 in the morning on our third night, and got up at 7 AM. So, if you’re a light sleeper, I suggest you get a top floor room (unless you have an issue with stairs!). Although there is no on-site staff, they do make up for it with text check-in, and quick responses. Double check you have the right code upon check-in. I would not count on parking. The spaces are very small and although we had reserved one, we were not able to fit our car in the space that was available. There was no issue getting a refund, and we parked at one of the garages in town (which was slightly less expensive, but not as convenient). Overall, a perfectly fine place to stay in the old city for a decent price.