Crowne Plaza Toronto Airport by IHG

Gelina Fay

3 months ago

Never would I ever stay at this hotel again. I gave this hotel two chances, and both experiences were disappointing. The first time I stayed, the WiFi did not work in my room. Strangely, it worked perfectly fine by the elevators, just not inside the room itself. I complained because I had an important online meeting and ended up having to use my phone hotspot. Nothing was done to resolve it. This past weekend (Friday–Sunday) was even worse. Friday night seemed okay at first, but housekeeping was unacceptable.. the toilet had visible stains that I had to point out to a housekeeper myself to be removed which she gladly did for us. Saturday night (Valentine’s Day), there was a party on the main floor that went until 1:30 AM. My room was on the 3rd floor and I could hear everything. The music was so loud my bed was literally shaking. I called the front desk multiple times and no one answered. I had to physically go downstairs past midnight with a headache just to speak to someone. The only solution offered was moving us to the 7th floor where I could STILL hear the music (though slightly less). No assistance was offered to help us move rooms at that hour. The next morning, I addressed the situation and asked how they planned to compensate guests spending $400 for two nights under these conditions. The response? A “care package” consisting of a bottle of water and a bag of chips. Completely unacceptable service, lack of cleanliness, poor communication, and zero accountability. I will not be returning and will not be recommending this hotel to anyone..including my employer.

Paul C

3 months ago

This was a great place to stay after our flight was canceled and we needed a place to stay at midnight. The staff upgraded our family to a spacious suite so that our kids could sleep more comfortably, and when I mentioned that our checked bags were being held by the airlines overnight they gave us a free toothbrush & toothpaste. They really went above and beyond for us and made a crappy travel situation significantly better. We’re very appreciative to the staff.

Merl L

5 months ago

I booked this for some non native English speaking relatives who were travelling and the process and everything was seamless and better than expected. I made contact with the hotel before to confirm shuttle arrangements from YYZ and they were very responsive and provided clear instructions that were easy for my relatives to find. The shuttle was regular and transportation was comfortable. I paid in full for the room but their credit card would not process for the security deposit but the front desk was very helpful and provided alternatives. Kudos and thanks to Thomas who was at the front desk that night!!! Room was clean and comfortable. Breakfast was good and shuttle to the airport for an early flight was on time and luggage and everything was easily transported with ease. This more than exceeds expectations for an airport hotel with easy to/fro to the the airport and further being trustworthy enough to ensure guests are taken care of.

Olivia Aiello

3 months ago

Had a great one night stay here! Price was reasonable and was close to many different restaurants. Room was spacious, modern and clean. The only issue was checking in took a while with only 1 person at 4 pm on a Saturday. Even when we tried to call down for assistance there was no response, likely due to the business and lack of staff available. Overall, a good stay and we will likely be back again