Hilton Garden Inn Montreal Airport

Amanda Shaw

3 months ago

Great hotel. Did Park Stay and Fly. Super friendly staff. Clean rooms. Comfortable beds. The only issue we had was the shuttle service on the day we went to the airport. The hotel overbooked for the shuttle and when the driver asked for volunteers to wait for next one nobody offered so we did. It wasn't a long wait. But there has to be a better process.

ParmidaT

3 months ago

Thank you so much, Hilton. We were a large group of university students traveling to Montreal, and we were treated extremely well by the staff. To start, Sonja from the Sales and Marketing team was amazing in helping us plan everything from before our stay. She was always just one call away and answered all of our inquiries. We then met Linda, the Front Desk Manager, who was just as lovely. She was extremely helpful and sorted out all of our issues right away without any problems. Jean, the General Manager, went above and beyond to help us organize the keys perfectly and even assisted us in locating lost items. We also cannot forget Karen and Arnav, who were absolutely brilliant and incredibly helpful in resolving issues such as key cards not working and parking. The rooms, bathrooms, and even the lobby were extremely clean. Managing a large group of students is not easy, but the entire team handled it with lots of professionalism and warmth. Thank you to all the staff at Hilton for making this trip possible for us. We truly appreciate your hospitality and the care you showed our group. It made a HUGE difference in our experience. -Parmida

T

3 months ago

We stayed here after our airline cancelled our flight. We were pleased, the beds were very comfortable and the room was clean. We were able to make tea and get something warm in our stomach after the terrible flight we had. The ladies at the front desk were wonderful too. The only downfall was we would have loved to get something to eat because we checked in at about 3am and everywhere was practically closed. But overall, a lovely stay.

Justin Leanca

4 months ago

Absolutely Disgusting, Unsanitary, and Completely Unacceptable Experience This was hands down one of the worst hotel experiences I have ever had, and I would strongly advise anyone to stay far away from this place. We were placed in this hotel after our airline canceled our flight to Cancun. From the moment we entered the room, it was immediately clear that basic cleaning and hygiene standards were completely ignored. The bathroom was absolutely disgusting. There was urine residue on the bathroom counter, visible pubic hair on and around the toilet, and spit stains on the counter. The bathtub was stained and clearly had not been properly cleaned. The overall condition of the bathroom was unsanitary and unacceptable for any guest. What made this even worse is that we were forced to clean the bathroom ourselves because the conditions were so revolting that we couldn’t even use it. No guest should ever have to clean bodily waste from a hotel room. The bedroom was just as bad. Both nightstands were covered in thick, sticky residue and grime—running your hand over them left it feeling filthy and greasy. The counter near the TV was stained with what looked like old food or tomato-based sauce, completely dried and untouched. The sheets had multiple black spots, the carpet smelled bad and felt dirty, and the couch had suspicious bodily-fluid-like stains, which made it impossible to sit on comfortably. Because of how unsanitary and disturbing the room was, we immediately packed our bags and checked out as soon as we saw the condition of the room. We did not feel safe or comfortable staying there even for a single night. When we contacted the front desk to explain the situation, the response was shocking and disrespectful. The staff member showed zero concern for the severity of the situation. After explaining everything in detail and mentioning that we had already cleaned part of the room ourselves, we were offered one drink as “compensation,” which felt insulting and dismissive rather than helpful. Only after pushing further did they suggest sending a cleaning crew — after we had already cleaned it ourselves. That is not acceptable. A guest should never have to request basic hygiene standards, especially after encountering bodily waste. When I explained that this situation was unacceptable and that I would be leaving a review, the staff member hung up the phone on me. That level of disrespect and lack of accountability was unbelievable. Between the unsanitary room, visible bodily contamination, filthy furniture, stained bedding, smelly carpet, and complete lack of cooperation from staff, this stay was horrifying. I did not feel comfortable, safe, or respected as a guest. This hotel clearly does not follow basic cleanliness standards, and the staff’s response shows a total lack of professionalism. I would never stay here again and strongly do not recommend this hotel to anyone.