Hôtel de l'ITHQ

Helen Marlais

4 months ago

The room is clean, modern, has good lighting, a very comfortable bed with a warm comforter for January, and a wonderful shower. We had to park two blocks away but it seemed safe. The front staff worker was most pleasant and helpful. The breakfast was very good. The only drawback was our waitress at breakfast- she was extremely unpleasant for no reason. Hopefully she won’t stay long!

Donna Pope

6 months ago

My husband and I stayed for three nights and we thoroughly enjoyed it. The rooms are very comfortable and extremely clean. The view is great and there’s even a balcony. The amenities in the room are excellent and we especially loved the sparkling water dispenser in the hallway. The breakfast, which was included, was very good. The front desk staff were very professional and extremely helpful. The location is excellent, within walking distance of Old Montreal and downtown and there is a Metro station right beside the hotel. We would definitely recommend this hotel.

Maggie H

4 months ago

This hotel is gorgeous and the staff is incredible! I echo others sentiments about needing a boot tray or mat for snowy boots. Also as a room tip: request one without an adjoining inner door to the next room over. We had one and could hear our neighbor’s 11pm FaceTime as if she was sitting right next to us! Otherwise our stay was perfect.

Sammy Hutchinson

6 months ago

We booked a two-night stay at Hotel de l’ITHQ in October 2025 for what was meant to be a special anniversary trip — unfortunately, it turned into one of the most frustrating hotel experiences we’ve ever had. When we arrived around 6 p.m., I realized I had accidentally left my ID at home. I had digital copies of both my driver’s licence and passport and offered to provide additional verification or even leave a deposit. Despite this, the staff refused to help or make any reasonable accommodation. They appeared very young and clearly hadn’t yet learned the basics of customer service, such as empathy or professionalism. We explained that we would return early the next morning and even sent a message confirming this. However, when we arrived at 7:30 a.m., we were told our room had been given away because we were marked as a “no-show” at 4 a.m. The hotel had effectively double-booked and resold our room, which we had already paid for. After being made to wait for hours, we finally received a room key around 2:30 p.m. — seven hours after our arrival. Throughout the entire ordeal, not one staff member offered an apology, update, or even basic courtesy. No manager was "available" all weekend, which I find impossible to believe. The room itself was clean and nicely presented, but the service was unprofessional, dismissive, and completely lacking in customer care. For a hotel of this standard, the experience was shockingly poor. After sending multiple complaint emails the hotel will not refund us the nights stay, even though they received payment for the same room twice! I would not recommend staying here unless serious improvements are made in how staff are trained and how guests are treated.