Vancouver Airport Marriott Hotel

R and J L

2 months ago

One of the nicest places I've ever stayed in. Love the view from the 16th floor and the sliding barn door style room dividers between bedroom and bathroom and living room. Lovely. Included organic tea which I appreciate, free parking as a guest. I would have liked a house coat so I could enjoy the outdoor heated pool on the fifth floor without having to walk through the halls in just my bathing suit.

Evelyn Palafox

2 months ago

We were booked this hotel by the airline that cancelled our flight. We wanted to leave this review for the two ladies working the front desk on the night of 2/28. After a 20+ hour day of travel, the last thing you want to do is check into a hotel after a cancelled flight. Upon entering, these ladies had a warm and friendly smiles and made check in a breeze. Any questions and requests that we had were resolved extremely quickly. Thank you!

Jack Armstrong

4 months ago

After a long day of airport delays and cancelled flights I checked into this hotel and was greeted by Mia at the front desk. She was extremely welcoming and professional. She even gave us a free upgrade. Wonderful service in the restaurant also.

YuRu Su

4 months ago

By far the worst Marriott hotel I have stayed. The room is old (even though the bathroom looks newish) with thin walls that don’t have any function blocking noise from outside of the room. We stayed in room 312 for two nights this winter, and there was a terrible low-frequency pounding sound on and off that woke me up at 2am and lasted for almost 40 minutes. It came back at 7:30am next morning. The noise came from either the rooms up- or downstairs. I went downstairs to told the staff at 2 at the middle of the night and it seemed like the only thing they did was adding a note of noise complaint. On top of this, when I mentioned this noise and the terrible experience to their staff at check-out, the staff didn’t even offer any apology. As a Marriott gold elite member I’m very disappointed about the experience with Marriott at Richmond this time. This hotel shouldn’t be qualified for a 4-star hotel. It’s at most a 3-star!!