Hilton Toronto

Falgune Dusara

2 months ago

We had the most wonderful stay at Hilton Toronto. I reached out in advance to ask if they could help decorate our room for my boyfriend’s Valentine’s Day and birthday celebration, and they truly went above and beyond. Check-in was easy and smooth. The baggage attendant was incredibly kind, taking care of my luggage and even making sure I received all my Uber deliveries quickly so everything could be ready on time. That level of attentiveness really helped make the day perfect. We were also pleasantly surprised to receive our room early — and I never expected we would have a room facing the beautiful CN Tower. The view made the entire experience even more special and romantic. The concierge delivered the cake, but what truly amazed me was that they prepared not just one, but two cakes — one for Valentine’s Day and one for his birthday — along with a sweet card, lovely decorations, and even a box of macarons. Every detail was thoughtfully arranged and made the celebration feel unforgettable. The front desk team was also so accommodating, kindly lending me tape and scissors while I was finishing the decorations. Everyone was warm, professional, and genuinely helpful. A very special thank you to Anastasiia for planning everything and making this celebration so incredibly special. Your effort, care, and attention to detail did not go unnoticed. We are so grateful and will definitely be back!

Jacob Murdock

3 months ago

Everything about the stay was great. This may also be the cleanest Hilton I've ever stayed in. The room was well appointed with a small fridge and coffee maker (not a Keurig, which is always nice). The beds were clean and comfortable. The breakfast buffet was better than expected and included plenty of fresh hot foods and a more Continental selection. The restaurant staff were excellent and provided us some thoughtful recommendations for our visit. The Front Desk team was very helpful during check-in and when we needed to print some documents. The Bell Desk team was fantastic and a special shout out to Jacob who coordinated our transportation to the airport, provided some great recommendations for our visit and remembered us each time we saw him. The location is close to all the touristy stuff and near the U of T and plenty of great shops and restaurants. We would definitely stay here again.

Anna Toronto

3 months ago

Dear Hilton Hotel Toronto, We had a wonderful stay at your hotel during Christmas. Dec. 23-26th 2025. This is our 2nd Christmas staying with you all. From the moment we arrived, the staff was outstanding—excellent, helpful, kind, and incredibly considerate. Every interaction felt thoughtful and welcoming, which really made the holiday stay feel special. Thank you so much Mr. Sarfaraz and Ms. Bali, and all front desk staff, and concierge staff. The hotel was immaculate and clean and just beaming with joy with all the beautiful Christmas decor. The rooms were spacious and comfortable and immaculate. Excellent Excellent Excellent The breakfast service at the restaurant was equally impressive. The Frenchie restaurant fresh baked croissants and cappucino are outstanding. (The buffet food could be refilled faster, it takes a while to get refilled) The waiter staff, most notably Mr. Ali was attentive, friendly, and very detail-oriented—they noticed everything and made sure nothing was missed. Their care and professionalism truly stood out. Overall, this hotel delivered an exceptional experience, and we would absolutely stay here again. Thank you so much.

Toronto Nomad

3 months ago

Overall, good stay at the Hilton Toronto. The location is excellent, making it easy to get around downtown, and the hotel is clean, modern, and well maintained. Staff were professional and helpful throughout my stay, and check-in and check-out were smooth and efficient. The room was comfortable, quiet, and had everything needed for a business or leisure trip. Housekeeping did a great job, and the overall atmosphere of the hotel felt welcoming and organized. A couple areas could be improved. Breakfast selection could be stronger — as a Gold member, I would expect eggs to be included or more hot options available. Also, the elevators can take quite a long time during peak hours, which can be frustrating when you’re on a schedule.