Shangri-La Toronto

Krista Holmes

4 months ago

The Shangri-La Toronto is an amazing hotel. We spent Christmas there and it was just super lovely. Every interaction with staff was 5* - every.single.time. Rooms were clean and spacious. Gorgeous bathrooms - the spa looked amazing (we didnt have the chance to book anything) and the pool area was lovely. I would have appreciated a “child free” time in the pool - but it was Christmas after all - so everyone was at the hotel for a lovely time. The only “ding” I’m giving the rooms is for the pillows. Not great pillows. I did call to request some additional pillows from the pillow menu - but only 1 arrived - the others were all being used. (So i think that may be worth looking at). Food was excellent at Bosk. And the cocktails were amazing. We did not have Tea in the lobby - but it looked lovely. Next time we are in Toronto - I will definitely book it. Great stay. Great staff - and an amazing time. Thank you!

Jayden Kennedy

5 months ago

This was my first time staying at the Shangri-La Toronto and I was genuinely impressed. I frequent many 5-star hotels in the city, and this may be my new favourite. The service was exceptional, from seamless room service to a beautiful spa experience, everything felt elevated and thoughtfully executed. The room service food was also outstanding; I enjoyed it so much that I chose in-room dining every night instead of visiting nearby restaurants. One employee who truly stood out was Andre at reception. He went above and beyond multiple times to accommodate some of my unique requests, ensuring my stay remained completely seamless and luxurious. His professionalism, warmth, and attentiveness made a noticeable impact. I’m already looking forward to my next visit.

Jacob G

3 months ago

What a truly Wonderful experience I had at the Shangri-La Toronto. From the moment you step in, you are treated like royalty, the service is out of this world. The rooms are so beautifully designed with High-tech equipment, making it a seamless and flawless experience every moment. The dining is out of this world, and the in room dining was truly magnificent. The staff make personal relationships with their guests and truly make the entire experience memorable. I already booked my next stay! A special thank you to Dominieco from front desk, Elizabeth the leader of housekeeping, and Anjelica from the health club! 20/10 experience! Highly highly recommend!

Sarah Black

4 months ago

The Shangri-La Toronto is a truly beautiful hotel, but what sets it apart is the exceptional service. Every single person we interacted with was warm, attentive, and genuinely seemed to care about our experience. It never felt forced — just thoughtful, professional, and kind. All of our requests were handled promptly and with ease. The pool and hot tub facilities are stunning and feel like a true retreat in the city. The option to reserve a cabana ahead of time is a great touch and ensures a relaxed, stress-free experience. The lobby lounge was absolutely delightful, with live music creating a perfect atmosphere. The food was outstanding — especially the sliders, which were genuinely some of the best I’ve ever had. Everything we tried was delicious and beautifully presented. From start to finish, the Shangri-La delivered a luxury experience that felt personal and welcoming. We can’t wait to return.