Best Western Plus Ottawa City Centre

Brenda LaPointe

3 months ago

I came for 1 night with our son at university. I was upgraded to a beautiful room. I felt like a queen. Fireplace, soaker tub, king bed. The room is well done and the restaurant has lots of choices. I will be back next time. Thank you to Sherry for a beautiful reception. Your smile brightened my day.

Meghan

2 months ago

If i could give this hotel zero stars i would. The staff here are rude and judgemental. I drove 6 hours solo up to Ottawa for school. As i checked in i went to use my credit card to put the deposit down. My card was not working. The worker then asked me if i forgot my code or had insufficient funds, both were incorrect. I called my mom and told her what was happening and she wanted to speak to the manager. They then told me that the manager is too busy, even though customers always should come first, with me working in service knowing that. They then asked my mom to drive up to use a different card knowing we live 6 hours away???? After this they tell me to go sit down and wait for someone else. They bring out a girl named sherri who offered for me to pay 250 dollars on a debit card but i would have to check out early for them to even give me my money back? Sherri scolded me for not knowing i had to put a deposit down and then i explained to her i did know that and that my card isn’t working. Then when i explained that my Mother booked it through Expedia, she scolds my mother that she should have known that a deposit needs to go down. So for the fourth time i explain it’s my card and felt like shit as she kept making me and my mother feel like idiots. So after 45 minutes i could finally check in which is absolutely ridiculous. Staff was very rude. I had to be up at 7am the next morning. I couldn’t sleep more than two hours throughout the night! It was so loud in the hallways, walls were banging, etc. I have never been to such a terrible hotel with such condescending, rude, judgemental staff! It is sad because me and my family love best western hotels, so i will be returning but definitely NOT to this location.

Joyce Effinger

4 months ago

We had a great stay here recently, we loved the size of the room, it was quiet, clean, and parking was great. The free water bottles were a nice touch, I dislike paying for water in a hotel. We also liked its proximity to the highway. The only small negative, we had planned to eat at the cafe, and it was so basic we ended up driving elsewhere.

L A

3 months ago

I highly recommend Best Western Plus. The rooms are beautiful, spacious and very clean. Wifi is included. Breakast at the Cafe was delicious and the portions are huge. There's a gym and pool, however, the pool is outside for summer time use. The staff is very helpful and friendly. Lots of shopping within walking distance. My experience was great!