Rideau Heights Inn

Abbey

4 months ago

Check in: easy and fast, yet the receptionist did check my ID. He displayed a sort of aloofness, which works well for me. It's better than fake warmth! Room: clean and tidy, towels quite new and cozy. No channel to see in TV. The shower water needs more volume. Breakfast: guests are expected to take food back to room. There were muffins wrapped in plastic, kind suspicous how long they've been there. Coffee and oats were served, and yoghurt. Could be better. I chose Rideau Heights because it's close to RA Center, so I should give location a 5.

Susan Hitchcock

6 months ago

Pleasant stay close to the airport. I had a very good experience at the Rideau Heights Inn. The staff were friendly, welcoming, and made check-in smooth and easy. My room was clean, comfortable, and quiet - perfect for a short stay near the airport. While the rooms are older and some furnishings could use updating, it's clear that some upgrades have been made recently, and the space is well cared for. The bed was comfortable, the linens were fresh, and everything worked as expected. Overall , this is a great value for the price - convenient location, friendly service, and a cozy place to rest before or after a flight. I would definitely stay again.

R Hallett

6 months ago

Upon arrival, I was required to provide a $200 credit card deposit, which I accepted without issue. However, the clerk proceeded to manually enter my full credit card details—including the security code—into their database. More alarmingly, they insisted on copying details of my government-issued ID, capturing all personal information. This practice poses a substantial identity theft risk. Standard industry guidelines recommend that properties merely inspect IDs to verify they match the booking name and credit card holder, without retaining copies. I offered to present my ID for inspection but firmly declined the copying request. The clerk refused to accommodate this, denying me check-in. The situation escalated when the owner intervened, instructing me to cancel the reservation and promising a refund—despite the booking being past the free cancellation window. When I contacted Expedia (my booking platform), the owner reversed course and denied the refund. Fortunately, Expedia reviewed the matter, determined the motel was at fault, and issued a full refund on my behalf.In summary, prioritize booking platforms with robust protections like TripAdvisor, and steer clear of Rideau Heights Motel. Their data-handling procedures are unacceptably risky, and their inflexibility undermines guest trust. I recommend avoiding Rideau Heights Motel due to significant security concerns and poor customer service practices. For bookings at small, non-franchised properties like this one, I strongly suggest using platforms like TripAdvisor, which provide third-party protection against such risks

Heidi Bigl

7 months ago

I really enjoyed my stay here. Old school classic inn. They even use actual keys instead of a key card! My room was spacious, clean and comfortable. The property is beautiful and in a great location. 15min drive to the new Hard Rock Casino and 15min to trendy Ottawa neighbourhoods.