Hampton Inn by Hilton Toronto-Mississauga West

Shane Bast (514Shane)

2 months ago

Stayed here for 3 weeks while family member was in hospital. I have to say the staff is outstanding. Every person goes out of their way to help. Special shout out to Shameza in the food area and Dee at the front desk. Shameza kept the breakfast full and hot and made sure we had a piece of fruit when we were leaving for the hospital. Dee accomodated our many reservation changes due to our situation with a smile Both showed us concern and compassion during our stay. I would recommend this hotel highly if only for the staff.

Jacqueline Crawford

2 months ago

The afternoon desk person was an absolute horrible person. Will never stay here again and im waiting on a full refund after that terrible experience. Your system was down, i was let into my room and told id be called when it was up for a room key, i declined the key because i was going directly to sleep and would be leaving first thing for work in the morning. While i was sleeping, your desk person called me to verify my card. Woke me. I confirmed and told him do not wake me again. He then calls me back. I left the phone off the hook... i need sleep leave me alone. He then proceeds to start banging on my room door incessantly. So while medicated trying to sleep and groggy i had to get up and potentially risk tripping for your man to sit there and accuse me of not having money on my card, threaten to call the police and then left and proceeded to charge my card. All transactiins went through with no issues which i checked on my banking app. It was completely unneccessary, your desk person needs to be fired. The level of incompetance and rudeness. As is the micro charges i keep seeing. .52 cents for no reason. .4 cents today after i checked out at 1137am for no reason. You should be ashamed at your service. Not only that but him waking me also triggered my ptsd from my accident causing me a full blown panic attack and reliving my crash. Absolutely horrible

Алтынгуль Демина

3 months ago

I’ve stayed at this hotel many times before and usually had a very good experience, which is why this situation was especially disappointing. During my recent stay, at check-in the receptionist’s attitude toward me felt strange, biased, and somewhat rude from the very beginning. I was assigned a room on the first floor, right next to the main entrance, where people were constantly walking back and forth. The room was extremely noisy, and it was almost impossible to sleep. On top of that, the room itself was in poor condition and clearly not comparable to the rooms I had stayed in previously at this hotel. What makes this even more frustrating is that I booked and paid for the same double-bed room as always, at the same price. In all my previous stays, I was given clean, quiet, and comfortable rooms on the second or third floor. This time, despite no apparent reason and with other rooms seemingly available, I was placed in a low-quality, high-traffic room on the first floor. Only after spending time in the room and being unable to rest did I fully understand why the receptionist’s behavior felt so unfriendly from the start. Unfortunately, this experience significantly lowered my impression of the hotel. I hope management pays closer attention to room allocation and staff professionalism in the future.

Summer Jirjis

4 months ago

I have stayed here for multiple weeks, and I’m giving them a solid five stars despite the building needing some modernization. That’s because of the awesome staff, from the front desk to the breakfast area, especially the sweet and awesome lady in the mornings. The rooms are great, though the bathrooms could use some TLC. The gym is on the small side. The daily breakfast is excellent, with small changes every day. I would always stay here because of the hospitality and the kind spirit of the staff. Thank you, don’t change.