Banff Ptarmigan Inn

Lynn Z

6 months ago

Clean and comfortable stay. The room was very tidy, and the bed was really comfortable. The brunch on the first floor was reasonably priced and tasted good. The hotel also offers free parking both underground and above ground — just keep in mind it’s first-come, first-served when the hotel is full. Overall, a pleasant and convenient place to stay.

Nicole Houston

3 months ago

We loved our stay. Close to everything, easy to access transportation to the sites and skiing. The bartenders are all amazing. They have an a great restaurant and bar that serves breakfast and dinner. We would definitely stay again.

Karen C

3 months ago

The hotel is overpriced for what it is, the staff is crabby and early check in is impossible. We sat in the lobby for hours waiting for our room because the cleaning staff work their own schedule. Customer service is the worst here out of any hotel I have ever traveled to. Yes the location is fabulous being in the heart of Banff, but the hotel is outdated and overpriced for everything else to be mediocre and subpar at best and staff who can’t give a hoot to accommodate guests. Discount hotels stayed in have far exceeded this place. Stay away and save your money!

Paige Lambert-Mammen

6 months ago

All around sub par, which is unfortunate. If you're paying $300 dollars/ night, I would expect there to be ample parking for people. Instead, I had to pay an additional 40 dollars for parking. I would also expect some kind of breakfast to be included, be it continental, or buffet style. The rooms are mediocre, at best. The "blanket" is very thin, and there aren't extra's in the room. We stayed in the "superior double queen with balcony" and it was SO superior that we didn't even have bath robes. The location is fantastic, and we were given bus passes for the day. The in room soap and shampoo/ conditioner is rocky mountain soap co. So that was nice! They do have a keurig that comes with 2 pods of french roast and 2 pods of decaf, and you get a few packets of sugar and coffee mate. I would come back to this hotel, if it were a fraction of the cost, but nothing made the hotel anywhere near worth $300/ night.