Vancouver Marriott Pinnacle Downtown Hotel

David Urquhart

2 months ago

Well appointed rooms, comparable to other four star hotels in urban centres. Better than typical: 1. Our view was great, even with a basic room; 2. The pool was larger than usual, hot tub + sauna + steam was appreciated, and fitness centre was also a little larger and better appointed than usual; 3. Complementary in room water/coffee daily (as opposed to hotels that charge extra for those $1 water bottles); *service: hotel staff across the board are more engaged and helpful than many hotels (eg. a security staff notices I’m heading for an elevator loaded down with luggage and walks across the lobby to press the button for me, the front desk staff notices we have a child and offer a package with toys and crayons, event catering staff are efficient and helpful throughout, everyone smiles and acknowledges and asks if they can help with anything)- this is clearly a cultural element we don’t always notice done so well and so consistently. Overall, stands out as better in may small ways, plus with a strong positive staff culture as compared to similar hotels. We would certainly recommend.

Lachlan SM

2 months ago

The Marriot Pinnacle is a world class hotel. Not only the rooms but the people are tremendous and very kind. The food there is absolutely exquisite and very appealing to the eye. Overall, great stay would recommend for others to try

Laura G

3 months ago

Great choice of hotel for a short stay or a business trip! Close to the convention center and shops. The room I had was tiny but cozy and it felt clean. Service was wonderful; everyone was kind and welcoming. The food was excellent! I had fish and chips via room service and WOW. Absolutely knocked it out of the park. Would stay here again!

Jenna Philip

3 months ago

I would not recommend this hotel. I was misled by the images of renovated rooms and was terribly disappointed with a dated room for our anniversary trip. As a loyal Marriott member, I was "upgraded" to Floor 18 and was informed that I couldn't change rooms as none of the floors below 18 had been updated either. Had I not reserved a nonrefundable room, I would have booked elsewhere. The rooms are truly not worth the price for the quality. The front desk staff were incredibly friendly but their service was the only positive about this property. I would avoid staying here unless you can guarantee a renovated room.