Hard Rock Hotel & Casino Ottawa

Tracy Marcotte

3 months ago

First time staying and eating here and it was lovely. The rooms are beautiful, very clean, comfy and very well decorated. We ate at the restaurant and the food was so delicious. We had oysters too start and they were the freshest, very good. My main was the French onion soup (I forgot to take a picture!)and the salmon salad. The bread served before the oysters was warm, so fresh and we ordered a second serving which we rarely do. My spouse had oysters and the ceasar salad which he said was very good. Our friends had the halibut, beef tartar and shared truffle fries which was a large serving we all had a couple to taste. The truffle fries were the best I've had as I wouldn't normally try them as I find most are over seasoned, these were perfectly seasoned. For dessert I had the orange creme brule which was very good. Would recommend if you're looking for a nice place to eat and not rushed. It is pricey but very classy.

Maddy

3 months ago

I had such a great experience at Hard Rock Ottawa thanks to the amazing service I got. The manager Cathy helped me, she was super friendly, professional, and really knew her stuff. She made everything feel easy and welcoming, and you can tell she genuinely cares about the people who walk through the door. I felt really well taken care of the whole time. She answered all of my questions, made great recommendations, and kept the vibe fun and relaxed. It’s rare to get service that feels both laid‑back and top‑notch, but she nailed it. Honestly, she turned a regular visit into a really awesome one. Huge shoutout to her for making the experience so smooth and enjoyable. I’ll definitely be coming back.

Clo

3 months ago

Great experience at the new Hard Rock Casino in Ottawa! The location is really well set up, modern, and very clean. Everything is well organized and easy to navigate. The atmosphere is fun without feeling overwhelming, and the drink selection was great. The sangria was one of the best I’ve ever had. It’s clear a lot of thought went into the design and overall experience. Definitely looking forward to going back to try the food next time. Highly recommend checking it out!

Cathryn Vandentillaart

2 months ago

I recently stayed at the hotel in a Silver Suite, and the room itself was beautiful. Unfortunately, the service did not match the quality of the accommodations. At check-in, the front desk experience was very disappointing. The staff member (woman) assisting me walked away twice during our interaction, and when she returned, she continued serving me while engaging in a conversation with another guest who appeared to be a frequent casino visitor. This made me feel overlooked and as though my patronage was not valued, which is not acceptable. Overall, the service throughout the establishment left much to be desired. While spending two hours at a machine before my dinner reservation, I was never approached to see if I wanted anything. Compared to the previous establishment, the beverage service—especially for coffee—was noticeably worse. It also gave the impression that guests who do not drink alcohol are not prioritized. The service at the Oak Council was very good. Should try to be consistent throughout the venue. I expected a higher standard of service to match the otherwise lovely accommodations.