Best Western Laval-Montreal

Nat

5 months ago

My stay at this hotel was extremely disappointing. The room was not properly cleaned, with dust on the furniture and stains on the bedsheets. The bathroom smelled bad and the water pressure was terrible. The walls were so thin that I could hear noise from the hallway and other rooms all night, making it impossible to sleep. The photos online were completely misleading compared to what we actually got. Even the basic amenities were poorly maintained, and the staff seemed uninterested in helping when we reported the issues. For the price we paid, the overall experience was unacceptable. I would not recommend this hotel to anyone looking for comfort or quality.

Britttany Robinson

9 months ago

I don’t usually leave reviews for hotels because there isn’t usually anything exceptional to mention , but this time I feel compelled . From the moment we arrived ( Aug.5 /25) we felt surprisingly welcome . We vacation in Quebec every summer , staying at various hotels around the province . As English speaking folks we often feel — not the most welcome , but this check in was different. The lady working the front desk is exceptional !!!!! She absolutely made our day. Every hotel should have an employee like her . We’ve only been here a few hours and are already extremely pleased - the pool is great , the room is very nice and clean , climate control is just perfect - can be as cool or as warm as you like. Lobby , hallways and rooms are immaculate and modern. Can’t say anything about the breakfast that is included yet , but the breakfast room looks great as well ! 5 stars all the way around.

Jordan Green

8 months ago

I thoroughly enjoyed my stay here. I visited downtown Montreal and wanted somewhere nearby priced well, free parking, pool and free breakfast. This had all those items. The staff was very pleasant and the hotel itself is very clean. I would definitely stay here again.

David Berube

6 months ago

- Supplies are not refilled (no tissue, One pack of coffee condiments. - Bathtub had hair innthe drain and the anti slip strip at the bottom of the tub were dirty. Image of the room during my book as different than the one I received. - Toilet is is peeling and the plastic is getting into my leg. - Breakfast food at 0900am on weekend was cold (scramble eggs and sausage) At 28000 point for one night is robbery. This is not my first bad experience with this hotel, but this is my last. I wouldn't recommend to stay there