Radisson Hotel Vancouver Airport

B Qu

2 months ago

This stay should have been a five-star experience, but one incident left me tempted to give only one. Overall, I’ll rate it three stars. Though the trip was a few weeks ago, I still would like to share it here. The shuttle driver (I believe his name was Andy, though I could be mistaken) was extremely rude, unhelpful, and unprofessional. I was traveling with my parents and my three-year-old child, yet he offered no assistance while we loaded our luggage — something I’ve never encountered at other hotels. When we arrived at our destination, he demanded payment, saying, “You should pay me for coffee.”I offered a $5 tip out of courtesy, but he replied, “That’s not enough, you should pay me $10.” This behavior was completely unacceptable. What made me even more uncomfortable was that his attitude seemed particularly dismissive and unfriendly toward certain racial people, which gave me the impression there might be some bias or racial discrimination involved. Unfortunately, this was not the first time I noticed his lack of helpfulness — during a previous stay, he showed the same unwilling attitude. I reported the issue to the hotel, and the front desk staff were very understanding and apologetic, which I truly appreciate. I’ve stayed here several times before and always had positive experiences, so it was disappointing to encounter this situation. Because of this driver’s conduct, I would now feel hesitant to stay here again thinking I have to meet that guy again.

teresa Maltese

3 months ago

We enjoyed our stay but unfortunately our flight was cancelled so we were unable to stay another night. It was Valentine night, but Ana Taney came to the rescue she was an amazing staff member who went above and beyond to help us. Honestly, there was also another young lady at the customer desk that allowed us a late check out while we tried to get another hotel for the night. Thank you for your kindness. Great place to stay but the staff was AMAZING!!!!! Thanks Teresa Maltese

Pman InJapan

4 months ago

We stayed the last night of our trip because of the location near the aiport and thought we would pay a bit more for a treat. We were told when checking in that the room they had for us was a bit noisy being on the 3rd floor next to the Skytrain track, so we could upgrade for $40. I did. They said we would get an even higher upgrade (oooo...10th floor, Fraser Suite). It was big, but nothing fancy. No amenities worth mentioning. No cup near the bathroom sink, etc. Poor layout. Nice bed. One of the elevators was out, so having one was troublesome. Even that one had a few broken buttons. Didn't feel safe. Breakfast was ....ok. Nothing special. Overall: The hotel needs a reset. From staff smoking in front of the entrance, to shuttle drivers arguing with coworkers on the phone while driving to YVR. I would stay at a hotel half the price and just go out for breakfast if I had to do it again. Not bad, but not great.

Brenda Duggan

6 months ago

No cleaning standards. First room had urine all over the bowl of toilet. I left and told front desk I expect a clean room can settle into and they sent me to a second dirty room with pet hair and dust and goo on furniture as seen in photos. The light switch and door handle in bathroom had coodies 🤮 i went back to front desk and the manager provided another room stating he checked himself and assured room was clean. The video i added showing dust on mirror frame and video of me wiping the light switch show it was not clean.the microwave was dirty inside and the grate for cold air return was very dirty and there were dead and live flies in the window sill. This is supposed to be a 4 star hotel and Radison Blu brand has reputation for quality rooms and services. The manager provided a breakfast voucher for my inconvenience but I would not stay here at the cost I paid for poor cleaning standards. The managers clearly need to be restrained on what a clean room consists of so guests feel comfortable and safe.