Copperstone Resort

Tara Y

2 months ago

Extremely unprofessional and misleading - This property uses a keyless entry system and check-out is listed as 10:00 AM. We packed up and left the room right at that time, but accidentally left a couple of small bags inside. When we returned at 10:01 AM, we were already locked out. We then tried to get help from the front desk, only to discover that the front desk does not open until 12:00 PM. There was supposedly an “after hours security line,” but after multiple calls we received no response at all. Because the building layout is confusing, we ended up wandering around trying to regain access and were eventually locked out of the garage while my dog was still in the car as I was grabbing the last bag. We had no way to contact staff and had to rely on other guests to let us back into the building. I was honestly close to panicking and considering calling 911 for help. How is this an acceptable system? If access is cut off immediately at 10:00 AM and there is no staff available, that needs to be made explicitly clear during the check-in process. To make matters worse, other guests were locked out as well. Some were using the hot tub and believed check-out was 11:00 AM, not 10:00 AM. They ended up locked out of the building in their swimsuits with no way to reach property management. Lastly, the pricing is misleading. The room was advertised at $170 per night, but once a $120 cleaning fee and other charges were added, the actual nightly cost was over $300. For that price, the quality was disappointing. The furniture felt cheap, and the chairs were covered in peeling faux leather. At over $300 per night, the service and quality here simply do not justify the cost.

Ja R

2 months ago

We called in the morning to notify them that we'll check in late. They said no problem, and that the code and instructions can be emailed (they do not have a front desk in the evenings). But we had to call several times through the day before we finally recieved the instructions. And they cut it very close to 10PM before it was resolved. The mattress and pillows were not good at all. I understand stiffness is subjective, but I also believe that stiffness will surprise most. Lastly, the blanket and duvet cover were too small for myself and my partner to share. They fit the mattress size- but without any slack. So, if you sleep with a partner, either bring a blanket or ask for an extra (although I've seen several reviews here talk about dirty sheets being a problem. Pet friendly suites are convenient on the 1st floor with a sliding door outside.

Jo B

4 months ago

Very disappointed. I have stayed at Copperstone resort a couple of times. This was the worst. First the staff that did the check in was horrible. Gave me instructions on how to check in. But not all information. Had a paper with old information. I guess they can't afford to copy new ones. The new way to get in to the parking is a QR code which is in your room. No instructions other then old piece of paper from when there were park passes. I'm sorry after travelling all day and getting how many codes you can't give a paper with new instructions. No excuses!! Then the room, dishwasher started leaking. Thank goodness I noticed as we were just about to leave. No rags or tea towels for spills or cleaning up a leaking dishwasher. One tea towel one dish cloth.2 face clothes for 6 people. There is cheap and then there is just plain ignorance. Master bed room the comforter was stained. Dirty dishes in the cupboards. Not that I can blame the last one to stay as they probably only had one tea towel and dishcloth. If you are going to have a pet friendly room please put how many dogs are allowed. Everywhere I've stayed has size and number of pets. People travel a long way and if my son would have showed up with his dog we would have been told only 2...then what!!? To see a really nice place go down like this is sad. So many other places for people to stay. I wish I would have looked at the ratings and reviews before booking. I just really enjoyed staying there in the past and never bothered thinking it was still a great place.

Daniel Fedrau

2 months ago

Good place in a great location. Stayed through AirBnB. However, they have a policy to close the outdoor hot tub at -20 Celsius (so a good portion of winter). I’ve stayed at my fair share of places with outdoor hot tubs in winter, and this is the first time I’ve come across this. Our group was very disappointed to come back after skiing one evening, that just reached -20, to find the hot tub closed with a note that said maintenance was working to get it back open as soon as possible. However, I asked the staff member at the front if there was something wrong with it or if it was a policy, and he said that they aren’t allowed to let anyone use it once temperatures reached -20. Not the staff’s fault, but I think that’s a silly policy in Canada. I could understand -30 (though you can still hot tub in that), but -20 is just sad.