Novotel Toronto North York

Vivian Diagoupis

2 months ago

Highly recommended hotel for any leisure or business traveller, or just for a fun or relaxing staycation. Professional, knowledgeable, absolutely friendly service all around, & simply warm &’welcoming. This hotels aesthetics are modern, calming, beautiful & very clean & comfortable. Great amenities such as the terrific pool & gym, & the convenience of the transit line is a plus. Located in a safe area with lots to do. Bonus is that they have an interactive screen available to select any activity or interest on the grounds or in the area. Parking is reasonably priced & cab or uber services, are very prompt. The restaurant within the hotel is a must try, it was very enjoyable. I will be revisiting sooner than later! :) Thanks to everyone here that made it so memorable!

Yen-My Nguyen

3 months ago

Not a great experience. I booked a king size bed and was given a double bed at first. I had to call and then they agreed to give me a king size… that I paid for…. The view of the second room was very nice. On the second night, I got back around 6:30 pm and there was not water. No one advised us, no follow up, no communication whatever. This was ongoing all night. Eventually we were able to shower with cold water in the morning (no hot water). Again ZERO communication, no compensation whatsoever, vouchers, credit, they just said if you are not happy, you can cancel the room, but we had no where else to go…. Bad customer service. Paid full price and got the wrong room and no water. I would stay away

Xin Jia Wang

2 months ago

Rooms are clean and big. Decent view. However, bad soundproofing - you can hear everyone. If you are in the hallway, you hear people talk in their rooms. Even if they talk at low voice. Fantastic location in North York. Directly connected to a mall and metro access. Lots of food around. Service was good. Price was Ok. It’s a decent hotel but nothing luxurious.

Lisa BL

3 months ago

The room was beautiful, the bed very comfortable. I did struggle with the pillows but i have issues so it's more a "me" problem. I loved that you needed a keycard to activate the elevator, that added safety measure was appreciated. The room was perfect for the stay and I would absolutely revisit. The staff were friendly, no attitude for anything, just a welcoming smile which was nice.