Pan Pacific Vancouver

Luxe Voyager

2 months ago

I stayed here last month, and my experience did not fully meet expectations. The location is excellent, the view was stunning, and the room was clean. However, there were several issues during my stay. The parking stalls were very tight and the parking was paid. Room service was also disappointing. My order arrived with a missing item and when it was eventually delivered over 15 minutes later, it was cold and I was charged an additional fee. There were also maintenance issues during my stay. The shower made a loud noise and the cold tap in the sink flooded the counter when used. The walls were not well soundproofed and I could hear karaoke from a neighbouring room after midnight. For 300 dollars per night, these issues were unexpected. I reported them at checkout and was assured they would be addressed, so I am willing to give the hotel another chance on my next visit.

Angela Wu

3 months ago

I would say this place is fantastic!! We had a family trip to Vancouver with a three year old kid. We booked a double-bed room but decided to upgrade to a suite when we arrived there. The suite had one king bed and one sofa bed, which perfectly fits for us. The room is clean and comfortable, especially the mattress. Also, the view from the hotel is amazing. We love the staffs there, they are very friendly and nice. My kid left a bottle of milk in the dining area, the lady there kept it and returned to us the next day. We have a great experience there. The only issue was the bathroom, when we took a shower we found the water was not that warm, which made the kid feel uncomfortable and unwilling to take the shower. Overall, we strongly recommend this hotel. We will definitely visit again next time when we are in Vancouver.

Albert Lee

4 months ago

I’m usually more of a central downtown Vancouver hotel person, for example, the Wall Centre has been my go-to for years. But thanks to a great promotion through Stay Vancouver Hotels, I decided to try a few properties I’d long heard about. Pan Pacific had been on my list for some time, though I’d been warned by a few people that it felt a bit “dated.” Undaunted, I booked a mid-week stay and I’m very glad I did. Right off the bat, the location is a huge win. Being able to take the SkyTrain directly from the airport to Waterfront Station and walk a few buildings over to the hotel was a godsend. Compared to getting off at Yaletown or City Centre and doing a 10–15 minute walk to places like the Wall Centre, this made arrival effortless. Check-in was equally smooth. I was greeted by Ken at the front desk, who was excellent. We hit a small snag with the promotion details and instead of keeping me waiting while he sorted it out, he simply handed me my key and assured me he’d take care of everything. That prioritization (getting the guest settled first) really stood out for me. I was also pleasantly surprised to be upgraded from a Premier King (City View) to an Executive King with a harbour view. The room itself was stunning. I’m not sure what others meant by “dated”, I found the room to be very well maintained and no more “old” than the Wall Centre. The Executive King room was bigger than expected, with a beautiful curved window running the full length of the room and overlooking the harbour. I loved waking up to that view every morning. Housekeeping was also excellent. They seemed to know exactly when I’d stepped out and were incredibly attentive (no need to call or hang a sign) and the room was always refreshed promptly. That level of awareness and consistency is something many hotels struggle with, and Pan Pacific clearly has it dialed in. One small thing worth noting for prospective guests: seaplanes do take off from the harbour regularly throughout the day. The engine noise lasts only a minute or two each time, but it’s noticeable. If you’re working from the room or on calls, it’s something to be aware of. That said, it didn’t detract from my stay, and I genuinely enjoyed working from the room. Overall, this was a very comfortable, well-run stay, and the service (especially at check-in) left a strong impression. I’d happily return and would absolutely consider Pan Pacific again for future Vancouver trips.

Sunshine 21

3 months ago

I give this a 4 stars. stars. Pro: views are beautiful. Rooms are nice.Quick check, check out. Nice location. Con: Parking, very tight stalls, you pay to park. Room service wasn't the greatest. I ordered off the menu, they delivered without an item, called for them to bring it up took 10 mins and was delivered cold, and additional fees added on to room service.