Grand Park Hotel Vancouver Airport, Ascend Hotel Collection

Rachel

2 months ago

The primary advantage of this hotel is its excellent location. It is conveniently situated near a WIDE variety of restaurants and shops! However, the main drawback of our stay was the cleanliness of the room. The bathtub appeared dirty, there were visible stains on the duvet cover and chair, there was noticeable dust on the TV stand and side table . Additionally, the room had a very strong scent of some type of cleaning product. On a positive note, the staff were kind and helpful, and the price was reasonable for the area. Overall, while the location is a significant benefit, improvements in cleanliness would greatly enhance the guest experience.

Erin

5 months ago

This place is reasonably priced, close to the airport, surrounded by amazing food, has a covered smoking section, and parking. The lobby is really nice and had a little bar and breakfast buffet in the morning. The staff is extremely nice, and there is a complimentary shuttle. The room had a king size bed and great pillows, and the bathroom is recently renovated. My only complaints are that the hallways are very heavily perfumed, I’m guessing because the carpet is visibly a bit old, wouldn’t recommend for anyone with scent sensitivities, and our room needs deep clean but otherwise, great value esp if you’re doing a layover.

Brittaney Vandepoele

2 months ago

Very big thank you to Sharn who let me in an hour early for a day use room. I appreciate the quality of care. Hotel was quite nice and super close to the airport. Shuttle services were very convenient and the area is safe with lots of services and amenities nearby that you can walk to

Deanna Cattanach

2 months ago

This was a huge disappointment of a booking. We were only the staying the one night, and leaving our car there to go to the airport. When we got there, the room was so cold, my mum had to leave her coat on for most of the night. We opened the curtains to try to get some light in the room, only to discover, single pane glass, thus making it colder. Our wake up call never came through . When I questioned it at the front desk, I was told, "well, I sent it, I guess it didn't work". The beds were comfy enough, but the bathroom.. well, I would not shower in there . There are many hotels in Richmond where you can park and fly. I would suggest looking for another one.